Yes. The device is fitted with soft, flexible medical-grade silicone tips, specifically designed to respect the sensitivity of the ear canal. The real-time HD camera allows you to monitor every movement with precision, greatly reducing the risk of injury.

Yes. Unlike cotton buds, which push wax deeper into the ear, EarPro Vision 2.0 allows for controlled and targeted earwax removal, with no risk of perforation or irritation of the ear canal.

Users generally report:

• Complete removal of visible earwax
• Improved hearing comfort from the first few uses
• Reduced itching and sensation of blockage

1. Download the FREE app:
Available on iOS and Android.

2. Connect the camera:
Open the app and connect EarPro Vision 2.0 to your smartphone via WiFi for a clear, live view of your ear.

3. Attach the silicone tip:
Make sure the soft, rounded silicone tip is securely fitted for a gentle clean.

4. Start cleaning:
Gently insert the tool into the ear. Use the app to safely monitor and remove earwax. Avoid inserting the tool too deeply.

5. Clean the device:
Detach the tip and rinse with warm water or a disinfectant wipe after each use.

6. Ongoing results:
Regular use (once a week) helps keep ears cleaner and hearing clearer.

Once to twice a week, depending on how much earwax you produce and your hearing profile. A tailored frequency is recommended for hearing aid users.

Yes. Regular cleaning helps prevent hearing aids from becoming blocked by earwax build-up, optimising their performance.

It is essential to:

• Insert the tip slowly without applying excessive pressure
• Not use the device in case of ear infection, acute pain or undiagnosed medical history
• Consult a healthcare professional if in doubt

Yes. EarPro is TGA certified (Australia), UKCA certified (UK) and CE certified (EU), and uses medical-grade tips that comply with international safety standards.

The tips are made from high-quality hypoallergenic medical-grade silicone, ensuring flexibility, durability and maximum biocompatibility.

We are committed to providing high-quality devices designed for safe and optimal use. If the product does not meet your expectations, you benefit from our 45-day money-back guarantee from the date of receipt.

All our products are covered by a 24-month replacement guarantee. If your item develops a manufacturing defect, an electronic issue or an app-related anomaly within 2 years of purchase, we will send you a brand new product free of charge.

We are committed to meeting the delivery timeframes displayed on our site. If your order is exceptionally delayed, we will refund your full shipping costs.

Orders are prepared and dispatched within 24 to 48 business hours after confirmation.

• Australia: estimated delivery between 5 and 10 business days
• New Zealand: estimated delivery between 7 and 12 business days
• International: estimated delivery between 10 and 15 business days

Changes are only possible if the order has not yet been dispatched. After that point, no modification can be made.

Parcels are generally left in your letterbox or taken to your nearest post office for collection.

Yes. Our team is available Monday to Friday, 9am to 6pm (AEST) for any questions or assistance at earpro-australia@hotmail.com